FAQs

FAQs

Ordering Process

What type of order confirmation will I receive?

After receiving your order, you will receive an e-mail confirming the details of your order from our customer service team.  This confirmation will also provide our contact information should you need to change anything on your order prior to production.

How do I make a change to my order?

If after placing your order, you would like to make changes, we can do that any time before the production phase or your order begins. To communicate any changes, please send us an e-mail or call us as soon as possible.

Will you send me a proof?

On your initial order, we will work with you through the entire process providing a sew-out of your logo (for embroidery) or a digital proof (for screen printing) for you to approve BEFORE proceeding into production.

Artwork

What files are needed?

We will work with the logo files you have—PDF, JPEG, eps or AI files. Once we receive your logo, if we need to convert it to a different size or file type, there is a one-time set-up charge.

Where do I upload my logo?

There is a specific step in the ordering process to upload your logo. However, if you need to send the logo later, just e-mail it to us at customerservice@monogram-it.com referencing your order number.

Can you match the thread colors to the PMS colors in my logo?

If you have specific PMS colors you need to match, please indicate that in the comment section of your order. We will do our best to match your PMS color, but there is not always a perfect thread match for every PMS color.

Company Logo & Trademark

Authorized Use of Logo

In supplying the artwork, you signify you are authorized to use that mark. If your company has a brand standards document that outlines the graphical treatment of your logo, please feel free to send us a copy of the document to keep on file.

Will you keep my logo for future use?

Yes, we will continue to keep your approved logo on file for future orders.