Refund policy

Because every item we produce for you is a custom item. We go to great lengths at the beginning of the process to insure you are happy with the representation of your logo--either in screen printing or embroidery process. Therefore, once you have ordered merchandise decorated with your logo, we cannot accept any returns.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If, for some reason, you receive an item that is defective (not including any damage that may have occurred during shipping), we will replace the item after inspecting the damaged piece once it is returned to our company. The inspection must occur within 30 days after you have received your item in order to be eligible for a return and item must be in the same condition that you received it (unworn or unused, with tags, and in its original packaging).

To start a return, you can contact us at customerservice@monogram-it.com, and we will give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@monogram-it.com.

Non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.